Your shipping address and pin code will be verified with the database of Prowlactive.com before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by Prowlactive.com, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
All orders are shipped within 2-3 business days.
We strive to deliver products purchased from ProwlActive.com in excellent condition and in the fastest time possible. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on ProwlActive’s Returns Policy.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.