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FAQ

  • Where is my order?
  • I want to pick a time slot for delivery.
  • I want to modify my order.
  • I want to exchange my product.
  • What is the status of my exchange request?
  • Why am I unable to exchange my product?

Please login to your account to track your order

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page to track your order.

Sorry, we are unable to set a specific time of delivery during checkout. While we always strive to deliver your orders as fast as we can, delivery timelines depend on several factors, such as the courier service and your location. However, we will try our best to accommodate your request. Kindly contact customer support for further assistance. Alternatively, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he gets in touch with you.

Please login to your account to check if your order is eligible for modification: Login popup URL

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page.

Please login to your account to exchange eligible products: Login popup URL

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page and check for eligibility to exchange your product.

Please login to your account to check the status of your exchange request: Login popup URL

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page and check the status of your exchange request.

Prowl Active offers a ’15 days free exchange service’, wherein you can raise an online request for a size exchange of a product. If you are unable to raise the exchange request, it means that your product has crossed the 15-day exchange window, or it is currently out of stock or is unavailable in your preferred size.

Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is available in the Offers Terms & Conditions . For any clarification, please feel free to contact our customer care.