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Help Us Understand Your Concern

  • Where is my order?
  • I want to pick a time slot for delivery.
  • I want to modify my order.

Please login to your account to track your order:

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page to track your order.

Sorry, we are unable to set a specific time of delivery during checkout. While we always strive to deliver your orders as fast as we can, delivery timelines depend on several factors, such as the courier service and your location. However, we will try our best to accommodate your request. Kindly contact customer support for further assistance. Alternatively, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he gets in touch with you.

Please login to your account to check if your order is eligible for modification:

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page.

  • I want to exchange my product.
  • What is the status of my exchange request?
  • Why am I unable toexchange my product?
  • How do I exchange a product with another size?

Please login to your account to exchange eligible products:

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page and check for eligibility to exchange your product.

Please login to your account to check the status of your exchange request:

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page and check the status of your exchange request.

Prowl Active offers a ’15 days free exchange service’, wherein you can raise an online request for a size exchange of a product. If you are unable to raise the exchange request, it means that your product has crossed the 15-day exchange window, or it is currently out of stock or is unavailable in your preferred size.

Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is available in the Offers Terms & Conditions . For any clarification, please feel free to contact our customer care.

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  • I want to return my product.
  • What is the status of my return request?
  • Why am I not able to return my product?

We are very sorry if you are not satisfied with your product. We will be happy to help you exchange the size if the fit is incorrect. If you still want to return your product, please login to your account to initiate return of your order:

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page and click on ‘Return’.

Please login to your account to check the status of your return request:

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page to check the status of your return request.

Prowl Active offers a free return service within 15 days of order delivery. If you are unable to raise a return request, it may be because your product has crossed the 15 -day return window.

Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is available in the Offers Terms & Conditions . For any clarification, please feel free to contact our customer care.

  • When will I receive my refund?
  • My order is not confirmed, but the amount has been debited from my account.

For cases where refund has been initiated, refund details are sent to the registered email address. We request you to check your email address. The refund amount should reflect in your bank statement with "Mojostar Brand Management" as the payer name.

If refund is not reflecting in the account statement, you can trace the amount by sharing the refund details with your bank. If you are still unable to track your refund, please feel free to reach out to our customer support team.

Please check with your bank for the transaction status. Amount pertaining to a failed transaction is normally rolled back within 7 working days. However, the time taken can vary from bank to bank. If the transaction was successful and the money has been credited to our account we will initiate refund within 2 working days.

The expected timelines are as below:
- Net-Banking: 7 business days
- Debit Card /Credit Card: 7 business days

  • I want to cancel my order.
  • Why has my product/order been cancelled?

You can cancel your order only if it is not yet dispatched.

Please login to your account to cancel your order:

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page and check if the order is eligible for cancellation.

If your product has been cancelled, it may be because of one of the following reasons.

- Technical issue
- Quality check fail
- Operational issue at logistics partner’s end

We apologize for the inconvenience you had to face. In case the product amount has been debited from your account, it will be duly reversed. Please feel free to reach out to our customer support team for further assistance.